Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

Name and contact information (such as email and phone number)
Pickup and drop-off locations for rides
Payment and wallet / transaction information (where applicable)
Communication preferences
Photos and videos you upload (for example, profile photo, deposit receipts, or face verification)
Messages you send in the app (for example, in-ride chat or help-center feedback)

1.1. Location information

Depending on which Family Taxi app you use, we may collect location information from your device:

Rider app: pickup and drop-off addresses and, when you allow it, your device location to set pickup points, estimate fares, and track active trips.
Driver app (Family Driver): precise GPS location, including background location while you are Online, so we can:
match you to nearby ride requests,
show your live position to the assigned rider during an active trip,
support navigation to pickup and drop-off points,
keep location updates reliable when the app is in the background or the screen is off.
Background location in the Driver app is used only while you are Online and stops when you go Offline. You can control location access in your device settings; if background location is denied, some driver features may not work correctly.

1.2. Family Driver app (drivers only)

Family Driver is for approved Family Taxi drivers only. In addition to the information above, when you use Family Driver we may collect:

Precise location (foreground and background while Online)
Account and profile information (name, email, phone, driver ID, vehicle details)
Device identifiers (for example, push notification tokens)
Photos and short videos for face verification and account security
In-app messages exchanged with riders during active trips
Wallet and earnings information (balance, commissions, deposits, and related records)
We use this information to operate the driver platform, dispatch rides, provide navigation and live trip tracking, send ride-request alerts, prevent fraud, and support drivers.

1.3. Location choices and controls

You can control location permissions in your device settings at any time.

Drivers: background location is requested so Family Driver can keep you available for ride matching and provide live trip tracking while you are Online. If you do not grant location permissions, or if you turn off background location, you may not be able to go Online or receive rides reliably.
All users: you may disable location access in your device settings, but some features will not work without it.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices and support messages
Respond to your comments and questions

We also use location and related data to:

Operate ride matching and dispatch for drivers and riders
Display live driver position during active trips
Provide maps, routing, and navigation features
Send ride-request and trip-related notifications
Maintain platform safety, security, and fraud prevention (including face verification for drivers)
Improve reliability and performance of our services

3. Information Sharing

We do not sell your personal information. Location data may be shared as follows:

Between users on a trip: when a driver is Online or on an active trip, the driver’s location may be shown to the assigned rider (and trip details may be visible to the driver) through our platform.
Service providers that help us run the service, such as:
cloud hosting and storage providers,
mapping and places services (for example, Google Maps / Google Places),
real-time messaging infrastructure
push notification services
email delivery providers
identity / fraud-prevention services used for driver face verification
translation services when you use in-app message translation
Law enforcement when required by law
Other parties with your consent

4. Data Security

We implement appropriate security measures to protect your personal information.

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your account

Opt-out of marketing communications

6. Face verification (drivers)

Face Verification Data

Family Driver uses face verification to help protect driver accounts and ensure that only the approved driver can access and use the driver app.

What we collect:

When a driver uses face verification, the app may collect a short face video or face image through the device camera. This face data is used only for identity verification and account security.

How we use it:

We use face data to enroll the driver’s face, verify the driver during login or daily app access, and prevent unauthorized access or impersonation. Face data is not used for advertising, tracking, profiling, or any purpose unrelated to driver identity verification.

Storage and retention:

A reference face image may be securely stored while the driver account remains active so future verification can be performed. Short verification videos are processed only for verification and are not retained after processing. We retain the reference face data only as long as needed for account security or as required by law.

Sharing:

Face data may be processed by trusted service providers that help us provide secure face verification, cloud storage, and backend infrastructure, including face comparison/verification services. These providers are permitted to use face data only to provide the verification service for Family Driver and must protect the data with the same or equivalent safeguards described in this policy. We do not sell face data or share it for advertising or tracking.

Deletion and consent withdrawal:

Drivers may request deletion of their enrolled face data or withdraw consent for face verification by contacting Family Taxi support at support@familytaximm.com. After deletion, the driver may need to re-enroll or may be unable to access driver features that require identity verification.

Security:

Face data is transmitted securely and access is limited to authorized systems and personnel for verification, support, and security purposes.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at Contact Page.

Request Deletion of your Account

If you want to permanently delete your account, you can request it from us. You can send a formal email to support@familytaximm.com. Your email address and the application account you want to delete must be the same. We will contact you and verify your ownership and proceed with the deletion of your account.

Last updated: 14/7/2026